Pre-Order

WHAT IS A PRE-ORDER

The pre-order allows the booking of a product not available in stock. Valentina Milano shoes are a product of Italian craftsmanship; therefore the production may not be able to satisfy, in express times, the great demand. When an item is no longer available in stock, but is in production, it is still possible to win the assignment by pre-ordering the item. To access the pre-order you must register! Your order will arrive within 14/15 working days.

HOW TO MAKE A PRE-ORDER

It is possible to pre-order one or more sold out items through the "pre-order". All items of this type are identified by the PRE-ORDER label visible on the product page. You can buy them and receive them at the address you prefer as soon as it is possible to proceed with the shipment. You will receive a confirmation email as soon as we ship your package.

WHEN WILL THE PRE-ORDER PAYMENT BE CHARGED?

The pre-order amount is charged immediately when you pre-order.

CAN I BUY PRE-ORDER PRODUCTS WITH OTHER ITEMS IN A SINGLE ORDER?

Certainly, but if you wish to receive the products already available in a short time not in "pre-order", we recommend that you place separate orders avoiding mixed shipping.

CAN I CANCEL A PRE-ORDER?

The same cancellation policy for an available order applies to pre-orders.

CAN I MODIFY A PRE-ORDER?

Unfortunately, pre-orders cannot be changed. If you urgently need to change your pre-order, we recommend that you contact our Customer Service directly.

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