Terms and Conditions of use

1. Information about us

The Valentina Milano brand (throughout the site the terms "we", "us" and "ours", refer to Valentina Milan) and the related website "www.valentinamilanososes.com" are owned by VL FASHION BRANDS LTD, a registered company in England with the number 9973913 and with registered office in 9 Seagrave Road SW6 1RP, London. Our VAT number is 334237713. VL FASHION BRANDS LTD will become your contractual partner if you decide to purchase on "www.valentinamilanoshoes.com". It is therefore necessary to keep in mind that, being an English company, these conditions are governed by English law. This means that a contract for the purchase of products through our website and any dispute or claim will be governed by English law if the laws of habitual residence do not prevail, for example because they cannot be waived. We both agree that the English courts will have non-exclusive jurisdiction.

2. Our products

Valentina Milano shoes are made and complete their production cycle entirely in Italy, with the noblest 100% Italian materials. Each shoe is handcrafted. Small imperfections are attributable to the craftsmanship of the product, as well as slight variations in color are naturally linked to the tanning process, a sign of merit.

Pictures, illustrations or descriptions; or any other information sent or contained on this website or other advertising matters are for informational and general orientation purposes only. There may be slight variations between the products shown or described on our website and those sent to the user without affecting their function, quality or price. Although we have made every effort to display colors accurately, we cannot guarantee that the display of the colors of your computer, due to the effect of the Internet browser and monitor used, accurately reflects the color of the products.

2.1 The essential characteristics of the products are presented on www.valentinamilanoshoes.com within each product sheet. All products shown on our website are subject to availability and order confirmation; as well as the return or replacement only based on our Return Policy. If an item is not available, but regularly in production, it will be subject to pre-order and will be marked with a pre-order label visible on the product page. All products are equipped with anti-shoplifting. The customer will not be able to remove it from the products purchased, until he is sure of his purchase. The company, in the event of exercise of the right of withdrawal by the customer, has the right not to accept the return of products that do not have the relevant anti-shoplifting or that have been altered or tampered with in their essential and qualitative characteristics or that have been damaged also in the packaging.

2.2 Finally, we reserve the right, but we are not obliged, to limit the sales of our products to any person, geographical area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products we offer. We also reserve the right to discontinue any product at any time. Any offer for any product or service made on our site.

3. The contract between you and us

To conclude a contract with us, it is necessary that the customer is 18 (eighteen) years old and that the same is in possession of a valid credit or debit card issued by a bank deemed reliable by the company, which also has the legitimate availability of the account. / PayPal account. The company reserves, in any case, the right to refuse the order for any reason. We may, in our sole discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed from or under the same customer account, the same credit card and / or orders that use the same billing and / or shipping address. In the event that we make a change or cancel an order, we can try to notify it by contacting the e-mail address and / or billing address / telephone number provided at the time of the order.

3.1 Our order procedure, whether you are registered or access the site as a "guest customer", allows you to check and modify any errors before sending us your order. Take the time to read and check your order at each stage of the ordering process.

After placing an order on our online store, you will receive an e-mail from us acknowledging that we have received your order. Please note, this is not a proof of acceptance of your order, but a confirmation of the receipt of your order request. You will know if we have accepted your order upon receipt of an e-mail, at the address you provided at the time of shipment of your order, of "Shipping Confirmation". Until now we retain ownership of the products and have the right to sell them in the normal course of our business. The contract will come into force when we send you the shipping confirmation. Only the number of goods indicated in the confirmation email sent at the time of shipment will be included in the final contract.

3.2 If we are unable to provide you with a product because it is no longer available, we will inform you by e-mail and you can decide, if the product is still in production, whether to order it or not; we will do our best to get it as soon as possible. In the event that, however, due to an error the product appears to be available on our site but it is not in stock and it is no longer possible to send it in pre-order, we will refund the full amount as soon as possible if you had already paid and, in any case, within 30 calendar days from the day of our notification.

3.3 When the customer places an order, he undertakes to ensure that all the details provided are true and precise, that he is authorized to use the credit or debit card he is using to place the order and that he has sufficient funds to cover the value of the entire purchase. In the event of any change in these details, the customer is obliged to inform us as soon as possible. The order will not be processed until we have received full payment. You agree to provide complete and accurate purchase and profile information for all purchases made on our online store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

3.4 In the event that you make mistakes in processing your order, you can contact us by e-mail at info@valentinamilanoshoes.com. If your order has not been processed, when we receive your email, you will be able to change the order. However, if we have already shipped your order, you will not be able to modify it, but you will be able to return the product (s) following our Return Policy.

3.5 As in point 3.1, the contract refers only to the products for which we have sent a shipping confirmation e-mail. We are not obligated to ship all products together within your order. You will receive a shipping confirmation email only for products that have been shipped.

4. Prices

The prices of our online shop are indicated in Euro and British Pound and could be subject to updates without notice, however these changes will not affect any order already confirmed with a shipping confirmation e-mail. The price of our products is inclusive of VAT. We cannot refund any VAT costs, except in the event that the entire price of the product has been refunded.

4.1 The prices of the products will be indicated from time to time on our website. We do everything we can to ensure that the prices shown on our website are accurate when ordering. If an error is found before the goods are shipped, we will inform you as soon as possible and offer you the opportunity to reconfirm your order at the correct price or to cancel it. If you cancel, we will refund or re-credit you for any amount that has been paid by you or charged to your credit card for the goods. Please note that if the price error is obvious and unmistakable and may have reasonably been recognized by you as an error in assessment, it is not necessary to supply the products at an incorrect (lower) price.

4.2 The price of a product, if due, includes shipping costs which are included in the "total cost".

4.3 The company reserves the right to activate a specific section of the site through which to sell products belonging to commercial seasons prior to the current one, applying - if necessary - a particular discount. It also reserves the possibility of allocating special discounts, promotions and benefits to registered customers.

5. Payments

Payment can be made by the customer with credit and debit cards, PayPal, of which the same has legitimate availability and in any case indicated among the payment methods on the site. After receiving the order, the company will carry out a standard check to verify the data provided and pre-authorize the payment method chosen by the customer, to ensure that there are sufficient funds to complete the transaction. Products will not be shipped until this pre-authorization check has been completed. Credit cards will be subject to verification and authorization by the issuer of the same and, if this institution delays or does not authorize payment, the company will not be responsible for the delayed or non-delivery respectively.

A pre-charge will then be made on the customer's credit / debit card and the order will be accepted temporarily. The actual debit of the payment on the customer's credit / debit card, including the price for the purchase of the products and the shipping costs (if due), will be made when the definitively accepted order leaves the Company's warehouses. . A confirmation email will be sent to the email address communicated by the customer, with all the related information on the order and delivery terms.

In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded via encrypted protocol to the banks that provide the relative electronic remote payment services. Furthermore, this information will never be used by the company except to complete the procedures relating to the purchase made by the customer and to issue the relative refunds in case of any product returns, following the possible exercise of the right of withdrawal, or if it is necessary to prevent or report the commission of fraud on the site.

6. Deliveries / Shipments

We ship worldwide via FedEx express shipping services. All our shipments and integrated services (tracking, returns and customs clearance) are managed by the latter. Shipping to EU countries (for all registered customers and only for the latter) is free and takes place, approximately, within 3/4 (three or four) working days. As already disclosed in point 3.1, you will receive an e-mail notification as soon as your order is shipped from our warehouse. Each shipment allows a maximum number of consignments per order, to the indicated address, of 3 (three) boxes. It follows that for order confirmations of more than 3 (three) items it will be necessary to process the request through multiple shipments and as many orders.

7. Delivery within the EU

In the EU, the goods ordered will be delivered to the address entered by the user in the online order. If no one is present at the indicated address to accept the delivery of the goods, the user will be informed of an alternative delivery date. The ordered goods will normally be delivered within the times indicated in point 6, unless otherwise communicated by us and, in the EU, in any case within 30 days from the order.

7.1 If we are unable to deliver the goods within the EU within 30 days of our shipment confirmation email for your order, we will notify you as soon as possible and you will have the right to cancel the contract and obtain a refund or credit for any sum that has been paid by you or charged to your credit card for the goods and their delivery if: (a) we have refused to deliver the goods; (b) delivery within the delivery time was essential (taking into account all relevant circumstances); or (c) you informed us before accepting the order that delivery within the delivery time was essential. If you do not wish to immediately cancel the contract, or we do not deliver the goods within 30 days of our shipment confirmation email for your order and you do not have the right to cancel the contract under the previous sentence, you can give us a new deadline. for delivery, which must be reasonable and you can cancel the contract if we do not respect the new deadline. If you choose to cancel the contract for late delivery pursuant to this paragraph 7.1, you can do so only for some of the products or for all of them (unless dividing them would not significantly reduce their value). If the products have been delivered to you, you will have to return them to us or allow us to collect them and we will pay the costs.

7.2 Except as provided in this paragraph 7, we will not be responsible for any loss or damage suffered by you due to reasonable or inevitable delays in delivery.

7.3 As soon as the company, through the specifically appointed courier, has delivered the goods to the address indicated by the customer, the latter will become responsible, and this also in case of any loss or damage suffered by the same from the moment. of delivery.

7.4 Finally, the customer is invited to refuse the package if it is tampered with or not intact at the time of delivery and to send timely communication to our customer service. We will provide immediate verification and provide you with prompt feedback.

8. Delivery outside the EU

We deliver worldwide through FedEx express shipping services. In this case, whether you are a registered user or not, it is not possible for us (a) to make the first free delivery, let alone the first free return; (b) use another "different" courier from the one expressly indicated by us to send the goods to your address. If you order products from our website for delivery outside the EU, your order may be subject to import duties and taxes that apply when delivery reaches that destination. Keep in mind that we have no control over these charges and can't predict their amount. You will be responsible for paying these import duties and taxes. All applicable laws and regulations of the country for which the products are intended must be observed. We will not be responsible for violation of this law.

8.1 Shipping costs are calculated during the purchase and added to the total cost of the order.


9. Events beyond our control

We will not be held responsible for any breaches or delays in the execution of any of our obligations under a contract caused by an Event beyond our control "Force Majeure Events". An event beyond our control means any act or event beyond our reasonable control. If an Event occurs outside our control that affects the performance of our obligations under a contract, our obligations under a contract will be suspended and the execution time of our obligations will be extended for the duration of the event beyond our control. If the event beyond our control affects the delivery of the products to the user, we will organize a new delivery date at the end of the event outside our control.

A force majeure event includes any demonstration, occasion, non-occurrence, exclusion or setback beyond our sensitive control and specifically includes (without impediment) the accompaniment:

 • Strikes, blockades or other industrial actions.

 • Civil insurrection, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war.

 • Fires, explosions, storms, floods, earthquakes, subsidence, epidemics or other natural disasters.

 • Impossibility of the use of railways, shipping, aircraft, car transport or other means of public or private transport.

 • Impossibility of the use of public or private telecommunication networks.

 • Acts, decrees, legislation, regulations or restrictions of any government.

10. Returns and Refunds

The customer has the right to withdraw from the contract without giving any reason and without penalty within the following 14 working days from the receipt of the products. To exercise the right of withdrawal, the customer is required to inform the company of the decision to withdraw from the contract by means of an explicit written declaration. The customer must complete the online return form, making sure that the products are in the state they were in when they received them. The first return (for EU residents regularly registered on our site is to be considered free of charge, for all those outside the EU, for the return methods, please contact our customer service at info @ valentinamilanoshoes.com).

After returning the products, the company carries out the necessary checks relating to their compliance with the conditions and terms expressed herein (previously also in point 2.1 and in the "returns and refunds" section of the site). In the event that the checks are successfully concluded, the company will send the customer, via e-mail, the relative confirmation of acceptance of the products thus returned. Whatever the payment method used by the customer, we will process the refunds due as soon as possible and, in any case, within 14 (fourteen) calendar days from the day you provide us with proof that you have sent the products. We will refund you in the same way you paid; the money will be visible in the account according to the bank times. If you do not return the products as requested, we may charge you for the recovery costs of the products or cancel the refund procedure.

10.1 We invite you to keep in mind that during the holidays the normal time of collection of the return and verification by the warehouse may be subject to slight delays. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be performed by the company, in in any case, towards the person who made the payment.

10.2 The company uses the courier indicated in point 6 as the shipper for the return of the products. Through this courier, using the Tracking number, the customer can check, at any time, where his package is located, freeing himself from any liability in case of loss or damage of products during transport.

For further details on how to return, refund, online tracking, cancellation or modification of an order, pre-order management policy, etc., please refer to our Return Policy on the site. www.valentinamilanoshoes.com

11. Our responsibility towards the customer

When the customer places an order through our site, he provides his personal data. The company will use this personal data in order to process the order, deliver the goods and provide the related services. The customer's personal data will be collected and used in compliance with the terms of the company's privacy policy, which can be consulted in the appropriate section.

11.1 We only supply the products for domestic and private use. You agree not to use the product for commercial or resale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

11.2 We accept no responsibility for any defect in the goods resulting from wear, intentional breakage, negligence, abnormal conditions of use, failure to comply with our instructions, improper use or alteration or repair of the goods ordered without our approval.

12. User comments, feedback and other means

If, at our request, you send certain submissions (for example to enter competitions) or without our request, you send creative ideas, suggestions, proposals, plans or other material, both online, by email, by mail or otherwise (collectively , "comments"), you agree that we can, at any time, without limitation, modify, copy, publish, distribute, translate and otherwise use the comments you send us in any way.

We are and have no obligation (1) to keep any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.

We may, but have no obligation, to monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or which violates the intellectual property of any party or these Terms of Service.

You agree that your comments do not infringe any third party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You also agree that your comments do not contain defamatory or otherwise illegal, offensive or obscene material, or contain computer viruses or other malware that could in any way compromise the functioning of the Service or any related website.

It is not possible to use a fake e-mail address, pretend to be someone different from you or otherwise mislead us or third parties about the origin of any comments.

You are solely responsible for the comments you make and their accuracy. We do not take any responsibility and we do not take any responsibility for any comments published by the user or by third parties.

13. Online store terms

By accepting these Terms of Service, you declare that you are at least the age of majority in your province of residence, or that you are of legal age in your province of residence and that you consent to all minors who depend on you to use this site.

You may not use our products for illegal or unauthorized purposes, nor may you violate any law in your jurisdiction in the use of the Service (including, but not limited to, copyright laws).

It is not necessary to transmit worms or viruses or destructive codes.

A violation or infringement of any of the Terms will result in the immediate termination of the Services.

For any further clarification on these conditions, the customer can contact the company's assistance service.

Your questions must be sent to info@valentinamilanoshoes.com we will reply within 24 hours

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